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Evidence Guide: ICTSAS417 - Undertake ICT system capacity planning

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS417 - Undertake ICT system capacity planning

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse existing system capacity

  1. Review existing system configuration information, both hardware and software, to determine capacity issues
  2. Investigate the current system workload and analyse its effect on the capacity to perform
  3. Examine the current service level agreement (SLA) to determine agreed-upon capacity standards
  4. Examine and analyse the fault logs for those caused by capacity problems
  5. Discuss and review capacity issues with users
  6. Document information gathered about the existing system workload and capacity according to organisational guidelines
Review existing system configuration information, both hardware and software, to determine capacity issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate the current system workload and analyse its effect on the capacity to perform

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine the current service level agreement (SLA) to determine agreed-upon capacity standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine and analyse the fault logs for those caused by capacity problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and review capacity issues with users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document information gathered about the existing system workload and capacity according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine future capacity requirements

  1. Interview the user to gather data about future system capacity requirements
  2. Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system
  3. Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas
  4. Estimate resources and equipment required to resolve predicted capacity problems
  5. Undertake a financial analysis of the estimated capacity requirements
  6. Organise and document information according to organisational guidelines
  7. Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation
Interview the user to gather data about future system capacity requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate resources and equipment required to resolve predicted capacity problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake a financial analysis of the estimated capacity requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and document information according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan for capacity enhancements

  1. Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users
  2. Factor into the implementation plan the availability of finances, staff and other requirements
  3. Submit the implementation plan to appropriate person for approval and revision
Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Factor into the implementation plan the availability of finances, staff and other requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit the implementation plan to appropriate person for approval and revision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install capacity enhancements

  1. Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan
  2. Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met
  3. Update documentation according to organisational guidelines to reflect the capacity enhancements
Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update documentation according to organisational guidelines to reflect the capacity enhancements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor ongoing capacity requirements

  1. Monitor and assess the impact of new technology and application development on capacity and performance
  2. Implement and maintain a performance database
  3. Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks
Monitor and assess the impact of new technology and application development on capacity and performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and maintain a performance database

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing system capacity

1.1 Review existing system configuration information, both hardware and software, to determine capacity issues

1.2 Investigate the current system workload and analyse its effect on the capacity to perform

1.3 Examine the current service level agreement (SLA) to determine agreed-upon capacity standards

1.4 Examine and analyse the fault logs for those caused by capacity problems

1.5 Discuss and review capacity issues with users

1.6 Document information gathered about the existing system workload and capacity according to organisational guidelines

2. Determine future capacity requirements

2.1 Interview the user to gather data about future system capacity requirements

2.2 Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system

2.3 Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas

2.4 Estimate resources and equipment required to resolve predicted capacity problems

2.5 Undertake a financial analysis of the estimated capacity requirements

2.6 Organise and document information according to organisational guidelines

2.7 Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation

3. Develop plan for capacity enhancements

3.1 Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users

3.2 Factor into the implementation plan the availability of finances, staff and other requirements

3.3 Submit the implementation plan to appropriate person for approval and revision

4. Install capacity enhancements

4.1 Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan

4.2 Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met

4.3 Update documentation according to organisational guidelines to reflect the capacity enhancements

5. Monitor ongoing capacity requirements

5.1 Monitor and assess the impact of new technology and application development on capacity and performance

5.2 Implement and maintain a performance database

5.3 Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing system capacity

1.1 Review existing system configuration information, both hardware and software, to determine capacity issues

1.2 Investigate the current system workload and analyse its effect on the capacity to perform

1.3 Examine the current service level agreement (SLA) to determine agreed-upon capacity standards

1.4 Examine and analyse the fault logs for those caused by capacity problems

1.5 Discuss and review capacity issues with users

1.6 Document information gathered about the existing system workload and capacity according to organisational guidelines

2. Determine future capacity requirements

2.1 Interview the user to gather data about future system capacity requirements

2.2 Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system

2.3 Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas

2.4 Estimate resources and equipment required to resolve predicted capacity problems

2.5 Undertake a financial analysis of the estimated capacity requirements

2.6 Organise and document information according to organisational guidelines

2.7 Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation

3. Develop plan for capacity enhancements

3.1 Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users

3.2 Factor into the implementation plan the availability of finances, staff and other requirements

3.3 Submit the implementation plan to appropriate person for approval and revision

4. Install capacity enhancements

4.1 Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan

4.2 Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met

4.3 Update documentation according to organisational guidelines to reflect the capacity enhancements

5. Monitor ongoing capacity requirements

5.1 Monitor and assess the impact of new technology and application development on capacity and performance

5.2 Implement and maintain a performance database

5.3 Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Evidence of the ability to:

monitor and accurately assess current and future capacity requirements of a system and document outcomes

predict and document capacity requirements, with forecasts being realistic and achievable

plan and install capacity enhancements

create and maintain required documentation.

Note: Evidence must be provided for at least TWO organisations or occasions.

To complete the unit requirements safely and effectively, the individual must:

analyse and describe the system's current functionality

outline the key features of:

component performance management

current industry accepted hardware and software products

financial analysis

client business domain

performance monitoring tools

quality assurance practices with regard to proposed Information and Communications Technology (ICT) capability enhancements

service level agreements relating to proposed ICT capability

enhancements

role of stakeholders and the degree of stakeholder involvement.